Approximately 50 passengers were stranded at Shanghai's Pudong International airport (PVG) on Thursday after an Air China flight to Shenzhen left the runway at its scheduled departure time.

Mass confusion took place while Air China staff tried their best to calm the upset crowd by providing tea and snacks.

One visibly upset passenger, Mr. Zhang, commented "This is outrageous! I take several business trips a month and I have never seen an Air China flight without a delay of at least 30 minutes. How can they do this and not expect passengers to be upset? It's crazy!".

Several customers demanded compensation. Another passenger, Ms. Qian, commented "If Air China wants to treat its customers like this, my family and I will take our business elsewhere." Air China declined to comment.